Christmas Shipping Information

Warehouse Christmas / New Year Operating Dates

• Our warehouse is open & shipping orders with skeleton staff between the 20/12/24 - 05/01/25.
• Our customer service is closed until the 06/01/25, we will endevour to answer urgent enquries as soon as possible.
• All items on our website are IN STOCK in our Gold Coast warehouse.

Christmas Shipping Guide (not guaranteed)

We do NOT guarantee delivery prior to Christmas. However to give you a guide on shipping times that should arrive prior to Christmas see below. Australia Post is currently delivering on weekends to attempt to get all parcels delivered. Star Track is the quickest shipping method available.

See the latest Auspost guidance here, we ship from QLD:

https://auspost.com.au/business/shipping/christmas-lodgement-dates

Returns

Returns processing will begin once customer service re-opens on the 06/01/25. The quickest way to get a replacement item is to place a new order then return your original item and tick the box "Refund placed a new order" so we can refund you once your return is processed. You will receive an email as soon as we have procesesd your return.

Please see our returns page. You do not need to contact us to return an item unless the item is faulty.