We ship on Monday - Friday. Orders placed before 2pm AEST (QLD time) are shipped the same day by Australia Post, the cut off for Star Track is 12:30pm AEST.
During big sale events or after public holidays we may need an extra 1 day to clear our order back log.
All items we sell are in stock in our Gold Coast warehouse. If you order more than 1 of the same item we may need to order the extra items from our suppliers. You will be notified within a few business hours if this is the case.
FREE Express Delivery on Australian orders over AUD$100 (excluding bulky orders, they are sent free regular post).
Australia Post will email you your tracking number. For express post your package should arrive next day for metro customers, or in 1-3 business days for regional customers. Check if you are in the Australia Post "next day delivery network." Signature on delivery is required for new customers and high value orders, Australia Post will give repeat customers the choice of leaving the parcel in a safe place or taking the parcel to their local post office if they are not home. Bulky items are sent by regular delivery only.
| Service | Delivery Time | Cost |
| FREE AusPost Express Delivery* (orders over $100) |
1-3 Business Days in most areas | FREE |
| FREE AusPost Regular Delivery (bulky orders (500g>) over $100) |
2-10 Business Days in most areas | FREE |
| AusPost Express Delivery (orders under $100) |
1-3 Business Days in most areas | $9.95 |
| AusPost Express Delivery (bulky orders over 500g) |
1-3 Business Days in most areas | From $27.95+ |
| AusPost Regular Delivery (orders under $100) |
2-10 Business Days in most areas |
$8.95 |
|
Star Track Express Air |
1-2 Business Days metro areas 2-4+ Business days country areas |
From $16.95+ |
| Star Track Express Road |
Only available for large heavy orders. 1-4 business days metro areas in QLD, NSW, ACT, VIC. |
$49.95 |
* Excluding bulky orders, they are sent regular post
Star Track Shipments
Shipments sent by Star Track are authorised to be left at the premises if no one is home. By choosing Star Track, you the customer accept responsibility for any lost parcels as a result of them being left at the address given. We strongly suggest you use a business/work address for Star Track deliveries.
Star Track does NOT deliver to PO Boxes, but Star Track Air can deliver to Auspost Lockers.
Australia Post Tracking
Once your order has shipped you will receive a shipping notification that contains your tracking number.
Australia Post Regular & Express Tracking
COVID-19 Update Due to international freight restrictions, we can only send International Parcels via DHL Express.
| Service | Cost | Delivery Time | Tracking |
| DHL Ecommerce* | $14.95 | 4-12 Business Days | Yes |
| DHL Express | Calculated at checkout | 3-5 Business Days | Yes |
*Standard delivery by DHL Ecommerce. As DHL Ecommerce delivers your parcel to your national carrier for local delivery, tracking will be available through the website of your national postal service. Bulky items not included in flat rate. Express delivery by DHL Express (tracking available) is optional at checkout. Signature on delivery required. Cost will be calculated at checkout.
DHL Tracking
Once your order has shipped you will receive a shipping notification that contains your tracking number.
Brand Shipping Restrictions
Duties & Taxes
The shipping amount paid for your order does not include your local sales taxes or import duties. Your local customs office will contact you if you are required to pay any custom or duties.
We must legally declare the contents of the parcel and the full dollar value on your order.
Return-to-Sender Fee
In cases where parcels have been returned to sender due to errors such as incorrect or incomplete postage addresses entered during checkout, a flat fee of $10 will be charged in order to cover the cost of resending the package to the correct / updated address.
